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Nowadays, VoIP became one of the hottest technologies following up on the explosion of high speed Internet access. PC-to-PC calls, ATA phones, IP phones the existence of VoIP had changed how people think about long distance calling plan. As predicted by some of those experts, VoIP might be the technology that kills off the traditional telephones.

What is VoIP?

If you never heard of VoIP, be equipped for a radical change on current telephony systems and long distance calling plans.

Voice over Internet Protocol, or in short, VoIP, is a simple method that takes ordinary analog audio signals and transform it into digital form and traverse in distance through the Internet. Several ways are used for VoIP calls: Analog Telephone Adaptors (ATA), IP phones, and PC-to-PC calls are some of the common ones. While ATA and IP phones will cost you a certain amount on the initial setup and monthly costs; PC-to-PC calls are absolutely free for any distance calls.

The impact of VoIP technology is huge. With VoIP, you can simply enjoy much cheaper phone c5A0alls by utilizing your existing PC set up and data networks. For those of you who are already paying a monthly fee for an Internet connection, this means that you can use that same connection to place free long distance phone calls. This process works by using already available VoIP software to make phone calls over the Internet, essentially circumventing phone companies and their service charges.

Besides, VoIP gives a greater flexibility to business travelers. Make VoIP calls from anywhere with Internet connections thru your laptop. With VoIP, you can also enjoy enhanced calling features such as calls forwarding, caller ids, call blockings and voicemail calls function.

How VoIP works?

We already knew when making VoIP calls, callers voice in analog form are collected; transformed into digital form; transmitted through Internet; and transformed again into analog voice for the listeners to listen.

However, how does the digital voice signal travel? Unlike conventional phone system that relies on circuit switching; voice signals in VoIP calls are transfer through packet-switching.

Packet-switching is the same method that you use when you view a website. For example, as you read this website, your PC does not maintain constant connection to the website. Instead, connections are only made to send and receive information on an as needed basis. It works the same for VoIP calls as this system 5A0allows the transfer of information over the Internet to work so quickly. While circuit switching (conventional telephone calls) maintains a constant and open connection; packet-switching builds a connections that is just enough for sending/receiving bits of data in the VoIP conversations.

By utilizing this special way of data sending, VoIP calls can be done with very little data transmission. This in turn allows voice signals to be sent on the least congested lines and thus a cheaper calling plans.

Drawbacks on VoIP calls

While most analysts consider it will be at least a decade before companies and telephone providers make the full switch to VoIP, the hidden power for the technology's applications nowadays are very impressive.

Not to mention the emergency call issue on VoIP calls; there are quite a few VoIPs drawbacks that need to be solved in order to have VoIP calls replace our conventional telephones. The power problem of VoIP phones, the security of the VoIP calls, as well as the compatible-ability of VoIP phones with other electronics appliances are some of the major problems that need to be solved.

Bottom line

Undeniable, VoIP is now a very powerful communication way that you cant close the eyes to. To replace the traditional telephone system or not, VoIP service is here to hang about. Millions in United States are using VoIP calls nowadays and the numbers seem growing533 rapidly. With the savings and flexibility that the technology already offers, and new advances just ahead on the horizon, we can expect those numbers will only increase in the future.

# posted by blogs71375 : 10:50 PM  0 comments

Lets face it. How many of us are constantly bombarded with constant rate increases from these traditional phone service providers? Are you one of those who are equally fed up and tired for being deprived of the local phone privileges?

Welcome to Voip switching. Its time for you to see a breakthrough in the telephony communication technology.

Also known as VOIP or Voice over Internet Protocol, it is a appealing concept which is beginning to replace the common company services of Sprint and AT&T. It also refers to Internet phone, where youll be able to transmit voice over the Internet to either a receiving computer, telephone or even a mobile phone.

Heres how Voip Switching works. When you are talking though a computer microphone, your voice is converted into digital signals which are then transmitted across the world wide web in packets before it reaches to the other recipient party.

To really u5A8nderstand how Voip switching technology benefits, you dont really need those high end receivers. Forget about changing about changing all the phone jacks in your house as well.

[+]The biggest benefit of true Voip Switching. If having expensive long distance calls worry you, then switch over to voip now. The actual cost to place a long distance call is vastly different from the conventional land lines.

There are lots of Internet Phone service companies which offer an unlimited long distance calls at a flat rate per month. These Voip calls can be placed to anywhere in the United States as well as Canada.

If you are unsatisfied with an Internet Voip Switching provider, then you can opt out and subscribe from a variety of companies which provides voip services.

Fortunately, there are also local cable providers who take advantage of such service by offering digital phone access using some of their existing packages.

The only main disadvantage of doing a Voip switching from the conventional land lines is that since your internet phone service is provided through the Internet, you will risk losing your telephone access during the thunderstorms and power outages.

Other than that, having a Voip will greatly benefit you in terms of potential saving costs compared to your local land lines.

# posted by blogs71375 : 6:56 PM  0 comments

The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced c5A0ontact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.

There is no need to discuss the advantages of outsourcing contact centers when even the government itself has begun outsourcing a lot of their public service lines to outsourcing companies. The main discussion right now is how to manage the cost of the outsourcing business on the technology side in the meantime maintain the level of quality control level on the personnel side.

Outsourcing companies normally have technologies geared toward achieving this goal. The price for telecommunication hardware and equipment has been the main financial concern of most contact centers especially the outsourced ones.

There are also issues of connectivity, IPL reliability, and proximity to skilled workers. Positioning contact centers to highly skilled areas reduce the impact of having cheap labor by having additional costs on office maintenance and salary competitiveness.

If such a technology where a contact center queue can be routed to anywhere in the world at anytime even to a mobile phone, will it solve issues. To some it will. If such a technology exists and in spite of having agents work remotely from a contact center itself, will it resolve such issues? Maybe it does. If the technology s58Ftill allows you to manage your agents skill routings, live queue management, live quality control monitoring and call recording? Will that reduce the loss of quality control? Probably. If the extra budget due to the reduction of sophisticated hardware and brick and mortar office are spent on US quality voice and not VoIP IPLs? Will that make the phone quality better? Most likely.

In the end, the virtual contact center technology has created as much questions as it has answered. It has solved a lot of problems yet created new ones. But arent these factors the same issues when outsourcing is still an infant? Arent these the same concerns when a company decides to go virtual? History has proven that it may not be for everyone, but if its for you. The impact to your business is enormous.

The technology is already here. It is ready, It can do inbound and outbound from anywhere in the world to anywhere in the world. Monitor and manage real time anywhere in the world. The real question is. Would your business model benefit from having such technology on your side?

I guess it would.

Carlo Caparras is currently a marketing consultant for several ISPs, webhosting, web development, web-services, outsourcing, colocation, and telecommunication companies including toll free express (5ABhttp://www.tollfreeexpress.com) Article Source: http://EzineArticles.com/?expert=Carlo_Caparras

# posted by blogs71375 : 6:34 PM  0 comments

The phone is the most amazing device to be developed even though we tend to take its presence for granted. To instantaneously connect with someone and have a two-way gab, all we have to do is pick up the telephone receiver and dial the row of digits. We can reach almost everybody on the planet with this network that extends around the globe.

Just what are VoIP phones?

VoIP or voice over internet protocol is a new way to make phone calls, with phone finding it necessary to give time with their computers. Also called Internet telephone service, VoIP transports regular phone calls right through a high-speed internet connection using regular phones or cordless phones. More related information can be found by searching on the terms "voice over ip" on the internet.

Analog Versus Digital - Who Knew?

Telephone lines are split into 2 main divisions, analog and digital. Most homes run the analog lines. Generally businesses run the digital type systems which supplies them with voicemail and a routing system to other offices in the building.

Heres one precaution to note with digital phone lines that most folks aren't aware 5A8of. You can't plug a regular computer / laptop modem into the digital phone lines; it will often fry the modem circuitry. You can use a phone line tester and test for over current before plugging your modem into the phone line. This will test for digital systems, contact with high voltage wiring and other telephone line conditions like reversed polarity and no signal. Most folks don't have this type of equipment but if youre unsure you can call the IT department and they will know what to do.

Business Telephone Example: Norstar T7316

Among telephones, the Norstar T7316 business series terminal is very suitable for high call volume users who need a lot of interactive information and a programmable set of buttons. This telephone is a multi-line professional unit and has a two-line display. Using the Norstar headset with the T7316 phone means you need not lift the phone handset to initiate a call. In addition, the headset reduces tension in the neck, upper back and shoulders.

More About Telephone Headsets

Today, not only in the business environment but also in homes abroad folks are using headsets that are wired or wireless. The big advantage here is your hands are free to work a keyboard or do other desk relating things like jotting down attend tos for example.

Phone Tape Recorders

Yet, another useful accessory is the phone tape recorder. This uses cassettes or memory (sometimes removable) f57Bor recording tidbits, which can be replayed at will. There are many things to evaluate before you decide to get your phone tape recorder, such as, why you want to record, how long you want to keep the recordings, how you would prefer to search for them, how you want to connect to the telephone, who can have permission to these recordings, and where the recorder is to be stationed. When the telephone is in use, automatic recording will start and stop on its own. Manual operation begins soundlessly at anytime you press the record button.

A Little About phone Tapping

There has been a lot of news about mobile phone tapping recently. The kind of computer based portable interception devices within reach today can not only record gab and SMS messages but also organize the information neatly as a database that can be accessed later when required. The process of doing this is very simple. Many online services exist to help you with this sort of thing.

In closing I must say I find the industry increasingly inviting. The market being predominatly led by Europe and Japan is showing phones getting smarter, faster, and smaller each year. Where will it end?

# posted by blogs71375 : 1:22 PM  0 comments

Considering that there are numerous benefits to VoIP it's strange to think that there are any major disadvantages? There are actually a few. In order to have VoIP you need an internet connection. The internet connection preferably needs to be high speed; otherwise the quality in voice transmission can be questionable.

Secondly if you have a power outage you will loose your internet connection and hence your VoIP. This is considered a major disadvantage due in part because you may need to make a distress call during these particular times which leads me to the next disadvantage of VoIP.

When you make 911 calls using your traditional phone service your call can be traced and routed to a local call center where they can locate you. This is a big plus as it enables them to locate you even if you have trouble communicating; however this is not po548ssible with your VoIP. They cannot tell in effect where your internet phone call is originating from.

With VoIP the data sent can at times be scrambled. This can work fine when you are sending e-mail as it can reassemble itself on the other side, but as you can imagine this can be a disadvantage for VoIP as when communicating with another individual over the phone it is done in real time.

Although there are a few disadvantages to VoIP, many of these disadvantages are been addressed by the VoIp providers. They are constantly working on solutions to resolve these issues. I imagine in the not too distant future they will be able to get these bugs worked out.

# posted by blogs71375 : 1:14 PM  0 comments